FAQ’s

Here is a list of Frequently Asked Questions. Just click on the question to view answer. Please feel free to make any inquiries by using our contact form.

General

What are your business hours?

Nerd Busters is available for in-home appointments weekdays from 9AM to 6PM and weekends by appointment using our contact form only.

 

For emergencies and after hours calls, please send us a message using our contact form.

Where are you located?

We are currently only provide on site and remote support.  We do not allow any drop off service at this time.

Can I just stop by?

We currently only provide on site or remote support services.  We do not do any drop off repairs.

How much do you charge?

Our normal rate is $125 per hour with a 2 hour on-site minimum. We bill in increments of 15 minutes after the initial 2 hours.

For remote support we also bill $125 per hour but with only a 15 minute minimum.

We also charge a $35 per hour fee for after hours service.

What areas do you service?

We provide support services to most of the peninsula and San Francisco Bay Area: Atherton, Belmont, Brisbane, Burlingame, Colma, Daly City, East Palo Alto, Foster City, Half Moon Bay, Hillsborough, Los Altos, Los Altos Hills, Menlo Park, Millbrae, Palo Alto, Portola Valley, Redwood City, Redwood Shores, San Bruno, San Carlos, San Mateo, South San Francisco, San Francisco, Woodside.  We also support all of east bay from Fremont to Richmond and out to walnut creek.  We support all of Marin county as well. If your location is outside of the services areas listed above we can still service you, we will charge a supplemental travel fee though.

Is my computer worth repairing?

Computer technology advances rapidly enough that it is often better to simply replace your computer than repair it. If it makes more sense to recycle your computer than repair it, we will let you know before performing any repairs.

Do you offer a no fix/no fee guarantee?

Nerd Busters charges for both diagnosing and fixing the problem on an hourly basis. Just think of us like a doctor for your tech needs. Because problems can vary greatly, we have a minimum $50 diagnostic fee. We do however, guarantee our services. Please see our Warranty and Performance Guarantee page for more info.

Do you offer remote support services?

Yes, but only after we’ve made an initial site visit. We value personal customer relationships so remote support services are only offered to existing customers.

Do you buy used computers or phones?

We don’t generally but if you are a current client we may be interested in your equipment.

Can you fix my PS3, Xbox 360, Wii, or other game console?

No. We do not currently fix any game consoles.

Can’t find your anwser? Ask us here.

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