FAQ’s

Here is a list of Frequently Asked Questions. Just click on the question to view answer. Please feel free to make any inquiries by using our contact form.

Peripherals (1)

Do you repair printers?

No, we don’t offer printer repair. We can only troubleshoot and fix connection issues and would refer you to the manufacturer website for service.

General (10)

What are your business hours?

Nerd Busters is available for in-home appointments weekdays from 9AM to 6PM and weekends by appointment using our contact form only.

 

For emergencies and after hours calls, please send us a message using our contact form.

Where are you located?

We are currently only provide on site and remote support.  We do not allow any drop off service at this time.

Can I just stop by?

We currently only provide on site or remote support services.  We do not do any drop off repairs.

How much do you charge?

Our normal rate is $125 per hour with a 2 hour on-site minimum. We bill in increments of 15 minutes after the initial 2 hours.

For remote support we also bill $125 per hour but with only a 15 minute minimum.

We also charge a $35 per hour fee for after hours service.

What areas do you service?

We provide support services to most of the peninsula and San Francisco Bay Area: Atherton, Belmont, Brisbane, Burlingame, Colma, Daly City, East Palo Alto, Foster City, Half Moon Bay, Hillsborough, Los Altos, Los Altos Hills, Menlo Park, Millbrae, Palo Alto, Portola Valley, Redwood City, Redwood Shores, San Bruno, San Carlos, San Mateo, South San Francisco, San Francisco, Woodside.  We also support all of east bay from Fremont to Richmond and out to walnut creek.  We support all of Marin county as well. If your location is outside of the services areas listed above we can still service you, we will charge a supplemental travel fee though.

Is my computer worth repairing?

Computer technology advances rapidly enough that it is often better to simply replace your computer than repair it. If it makes more sense to recycle your computer than repair it, we will let you know before performing any repairs.

Do you offer a no fix/no fee guarantee?

Nerd Busters charges for both diagnosing and fixing the problem on an hourly basis. Just think of us like a doctor for your tech needs. Because problems can vary greatly, we have a minimum $50 diagnostic fee. We do however, guarantee our services. Please see our Warranty and Performance Guarantee page for more info.

Do you offer remote support services?

Yes, but only after we’ve made an initial site visit. We value personal customer relationships so remote support services are only offered to existing customers.

Do you buy used computers or phones?

We don’t generally but if you are a current client we may be interested in your equipment.

Can you fix my PS3, Xbox 360, Wii, or other game console?

No. We do not currently fix any game consoles.

Getting Started (1)

How does this whole thing work?

Nerd Busters can perform installations, troubleshooting, and repairs at your home or business. We do wired networking, cabling, wireless deployments, network security, router installation, server installation/upgrades, workstation installation/upgrades, VIOP installation and general IT consulting.

 

Start by contacting us via the contact form with detailed information about what you need help with. We’ll take it from there.

Mobile Devices (4)

Do you fix Android phones?

We can assist with the setup of the phone but currently do not do any android repair.

Can you fix my iPhone?

We can assist with the setup of the phone but currently do not do any iPhone repair.

Can you fix my BlackBerry?

We do not fix BlackBerry products at this time.

Can you help me with iCloud?

Yes. We assist with problems associated with synchronizing devices that use iCloud.  These include iPhones, iPads, Mac computers, and PCs with Windows Vista SP2, Windows 7, or Windows 8.

Windows (4)

Windows says updates are available. Should I update?

Windows Vista, 7, and 8 are updated via the Windows Update interface. It is usually okay to let it install recommended updates, but there may be unforeseen compatibility issues with other software on your system. For example, some businesses run software that is not compatible with the latest versions of Internet Explorer.

Because Microsoft frequently releases minor security patches through Windows Update, it is usually best to install recommended updates. Not updating may put your computer at risk.

Always keep your computer plugged into power while it is downloading and installing updates. Windows system files can easily become corrupted if updates are interrupted.

I have Windows Vista. Can I install Windows 7 or 8?

It depends. To determine whether you can upgrade to Windows 7, run the Windows 7 Upgrade Advisor here. To check for Windows 8 compatibility, run the Windows 8 Upgrade Assistant here.

Do I need a touchscreen to use Windows 8?

No. The new interface introduced with Windows 8 was designed with touchscreens in mind, but it is completely navigable with only a keyboard and mouse (or trackpad) for input.

I did a fresh install of Windows, but I can’t find Word. Where is it?

Microsoft Word is part of Microsoft Office, which does not come with Windows. A trial version of Microsoft Office is often included with Windows, but you must always purchase Microsoft Office before you can use Word, Excel, PowerPoint, Outlook, OneNote, Access, Publisher, or Lync after the trial period expires.

Mac (2)

I’m having problems with my PowerBook, iBook, or PowerMac. Can you help?

PowerPC Macs (like the ones listed in the question title) no longer receive software updates from Apple. Therefore, there are many compatibility issues with these models when used with current hardware and software, including the technology used in many browsers and websites. If you are having problems with your PowerPC Mac, it may be time for a new system.

My Mac is getting slow. What can I do?

There are numerous reasons your Mac may be slow, but the first thing you should do is to run Software Update. After you have received the latest updates or confirmed that you are already up to date, you should verify and repair disk permissions in Disk Utility. You can find Disk Utility by using Spotlight (the magnifying class in the top right corner of the menu bar) or within the Utilities folder inside the Applications folder.

After opening Disk Utility, select the volume under your hard drive. The hard drive is listed with the capacity followed by the manufacturer. The volume is just below that, and it is the name of your hard drive. After selecting the volume, click Verify Disk Permissions. When it finishes, click Repair Disk Permissions.

If your Mac is still slow after performing the above steps, check to see if your hard drive is full. If so, free up some space by moving files to an external hard drive or cloud-based storage. Lastly, upgrading from a hard drive to an SSD or upgrading your RAM will make it faster. We can perform all of the above for you, including a hardware upgrade.

Can’t find your anwser? Ask us here.

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